Questions
Questions, answered plainly.
If yours is not here, email us. A person, not a program, will answer.
Getting started
Who can use it?
Adults living in South Africa with a South African ID or a passport. We plan to add other African countries next.
How long does it take to open an account?
A few minutes. You sign up, switch on two-step sign-in and confirm your identity. You can then add Rand straight away.
Do I need any crypto experience?
No. You choose an amount in Rand, see exactly what you get and what it costs, and decide. Nothing happens until you agree.
Money and fees
What does it cost?
One fee of 1% on each buy or sell, shown with the total before you agree. Depositing Rand and holding are free. See the fees page for everything.
Which coins can I buy?
You can trade Bitcoin, Ether, Tether USD and USD Coin.
How do I add Rand?
By ordinary bank transfer from an account in your own name, using your personal deposit reference.
How fast can I take money out?
Our target is Rand within 4 hours and coins within 60 minutes of your request. We publish how we really did every month.
Safety
Where are my coins kept?
With a specialist custodian, not on our own computers. We do not lend customers' coins out.
How do I know my coins are really there?
Every day we publish what we owe customers and what the custodian holds. You can also check, from your own account, that your balance was counted.
What if someone gets my password?
A password alone cannot move money. Two-step sign-in is required, a fresh code is asked whenever money leaves, new withdrawal addresses wait 24 hours, and withdrawals pause for 24 hours after a password change.
Is crypto risky?
Yes. Prices can rise and fall sharply, and you can lose some or all of what you put in. Only use money you can afford to lose. Numbelo keeps your coins safe; it cannot protect you from the price going down.
Ready to start?
Open an account in a few minutes. No monthly fee, and nothing to pay until you trade.